GENERAL WARRANTY TERMS AND CONDITIONS FOR DREAM MACHINES
DEFINITIONS AND GENERAL INFORMATION:

1. Dream Machines refers to Dream Machines sp. z o.o. or any other Dream Machines partner or subsidiary that has the explicit right from Dream Machines to sell their products as a representative office. The headquarters is Dream Machines sp. z o.o. registered in Warsaw, Poland, at ul. Kazimierzowska 43/2, 02-572. Email correspondence for service is possible through the email address support@dreammachines.pl .

2. Dream Machines guarantees the sale of its products and warrants the working condition and quality of any products sold. This warranty is valid worldwide (with limitations listed below), and repairs will be performed in a Dream Machines authorized service center, hereinafter referred to as service center.

3. Only those products produced and sold by Dream Machines or one of its partners are covered under this warranty. The start date of the warranty is established by the internal system of sales and processing used by Dream Machines. An invoice or other proper bill of sales document that is accepted and confirmed by Dream Machines can also be used for proof of purchase. The item covered by the warranty, hereinafter is referred to as hardware.

4. Notification of warranty is handled through the email address or by written letter to the address above; for all cases with the exception of North America. For North America, the warranty is handled by the contact form on www.dreammachines.io .

WARRANTY PERIOD:

1. The standard warranty period for Dream Machines hardware is as follows:

a.) EU (including Poland)

Laptop – 24 months with the following exceptions to specific parts:

Power - twelve (12) month warranty;

Battery - 6 (six) month warranty;

Display - twelve (12) month warranty with the following specifics:

In the case of bad pixels, the display will only be replaced if any of the following conditions are fulfilled:

• 6 bad pixels on the Full HD screen

• 8 bad pixels on the 3K/4K screen

In the case of light leakage (aka backlight bleeding), the screen will be replaced if the level of penetration of bleeding is visible thought a 5% ND filter. This penetration test should be done in a regular operating system installed on the laptop and in natural room lighting.

All other malfunctions of the matrix will be considered individually by the authorized service center.

Mouse – 24 months

Bluetooth Speaker – 24 months

b.) North America (including USA)

Sending in a product that the buyer has not properly informed Dream Machines of the warranty request beforehand and complete the warranty request procedure.

Battery - 6 (six) month warranty;

Display - twelve (12) month warranty with the following specifics:

In the case of bad pixels, the display will only be replaced if any of the following conditions are fulfilled:

• 6.bad pixels on the Full HD screen

• 8.bad pixels on the 3K/4K screen

In the case of light leakage (aka backlight bleeding), the screen will be replaced if the level of penetration of bleeding is visible thought a 5% ND filter. This penetration test should be done in a regular operating system installed on the laptop and in natural room lighting.

All other malfunctions of the matrix will be considered individually by the authorized service center.

Mouse – 12 months

Bluetooth Speaker – 12 months

c.) The warranty period is valid from the date established in point 3 of Definition and General Information.

REPAIR PROCEDURE:

1. If a defect is detected in the equipment supplied by Dream Machines, the buyer is obligated to report such defect no later than 7 days from its occurrence.

2. Notification of a defect should be submitted by email or letter to the address listed above.

3. Within 3 working days, the authorized service will confirm the receipt of the service request and provide information to the buyer on how to start the service procedure or ask further questions to clarify the situation. If the request for repair is found to be out of warranty or does not meet the warranty terms, then the person will also be notified within 3 working days.

4. In most cases, equipment will need to be sent to the service center or to the Dream Machines location. Special exemptions are listed below:

Laptops:

• In the Republic of Poland, laptops are covered by a “Door to Door” warranty. Once we confirm a service request, we will pick up the laptop by a courier service, complete the repair, and return the laptop to the user with no additional charge to the buyer. Damage during transport will be covered by insurance issued by the transport service, and insurance costs are paid for by Dream Machines. The user is responsible for proper packing of the product as listed in the section, Packing and Processing (improper packing can result in damage not covered by Dream Machines). Please note that any damage to the product upon receipt is required to be noted on the receiving form.

• In EU, the buyer is required to send the laptop to Dream Machines by his courier or post of choice. Any damage during the transport to Dream Machines will be solely the responsibility of the buyer. This includes damage from improper packing or damage during transport. Once the laptop has been repaired, Dream Machines will be responsible for shipping the laptop back to the buyer and covering insurance costs to the destination. In addition, any damage to the product, upon receipt, is required to be noted on the receiving form.

Other countries, outside of the EU, will be required to pay for all costs associated with shipping to an authorized service center and the costs for returning to the buyer. In this case, the buyer is responsible for all proper packing and for all insurance costs or damage during transport.

Mice:

• In EU (including the Republic of Poland), the buyer is required to send the mouse to Dream Machines by his courier or post of choice. Any damage during the transport to Dream Machines will be solely the responsibility of the buyer. This includes damage from improper packing or damage during transport. Once the mouse has been repaired or replaced, Dream Machines will be responsible for shipping the mouse back to the buyer and will cover insurance costs to the destination. In addition, any damage to the product upon receipt is required to be noted on the receiving form.

• In USA, the buyer is required to send the mouse to our partner in USA by his courier or post of choice. Any damage during the transport will be solely the responsibility of the buyer. This includes damage from improper packing or damage during transport. Once the mouse has been repaired or replaced, our partner will be responsible for shipping the mouse back to the buyer and covering insurance costs to the destination. In addition, any damage to the product upon receipt is required to be noted on the receiving form.

Other countries, outside of those listed above, will be required to pay all costs associated with shipping to an authorized service center and the costs for returning the repaired item to the buyer. In this case, the buyer is responsible for all proper packing and for all insurance costs or damage during transport.

Bluetooth Speaker:

• In EU (including the Republic of Poland), the buyer is required to send the speaker to Dream Machines by his courier or post of choice. Any damage during the transport to Dream Machines will be solely the responsibility of the buyer. This includes damage from improper packing or damage during transport. Once the speaker has been repaired or replaced, Dream Machines will be responsible for shipping the speaker back to the buyer and covering insurance costs to the destination. In addition, any damage to the product upon receipt is required to be noted on the receiving form.

• In USA, the buyer is required to send the speaker to our partner in USA by his courier or post of choice. Any damage during the transport will be solely the responsibility of the buyer. This includes damage from improper packing or during transport. Once, the speaker has been repaired or replaced, our partner will be responsible for shipping the speaker back to the buyer and covering insurance costs to the destination. In addition, any damage to the product upon receipt is required to be noted on the receiving form.

Other countries outside of those listed above, will be required to pay all costs associated with shipping to an authorized service center and for the costs for returning the repaired item to the buyer. In this case, the buyer is responsible for all proper packing and for all insurance costs or damage during transport.

5. Dream Machines will do its best to repair or service the products in a fast and timely manner. In most cases, repairs can be handled within 14 days. If a warranty case requires extra time, Dream Machines will continue to try to expedite the process. Buyers are allowed to contact Dream Machines at any time to get updated information on the current status of the warranty.

6. Any complaints regarding warranty or service requests should be sent to the address listed above. For possible quick escalation of service complaints, we request the complaints to be written in the English language. This will help us speed up the process, but is not a requirement for consideration and response by Dream Machines.

PACKING AND PROCESSING:

1. The Buyer is not required to pack the equipment in its original packaging, but is obligated to package the equipment in a secure manner, so that it is not damaged during transport. Dream Machines highly recommends using the original package to minimize any possibility of damage during transport. Any damage from improper packing will be the sole responsibility of the buyer.

2. Any extra modifications or parts that the buyer has added should be removed before sending the product for warranty. If there is any added part or component left inside the product, Dream Machines is not responsible for any damage to this piece of equipment not supplied by Dream Machines. Dream Machines will try, to the best of its ability, to keep the extra parts in the same condition and location as they were sent. Dream Machines reserves the right to remove any additional parts if necessary.

3. Dream Machines reserves the right to clear off all memory in our products. This includes but is not limited to hard drives, SSD, or other memory retaining parts. The OS may also be removed if one has been installed, and the product will be returned to its original factory condition. If it was purchased with OS from Dream Machines, then it will be returned in the original state if software reinstallation was necessary.

4. Damage that is considered the responsibility of the buyer will need to be paid to Dream Machines in a fast and timely manner. If the product is in the service center, all debts will need to be closed before the product will be returned. These charges can be, but not limited to, the result from improper packaging or from not reporting any damage upon receiving the package when there is damage. Upon receiving the package, it should be checked in the presence of the courier and only signed once the condition is confirmed as acceptable.

NO TROUBLE FOUND (NTF):

1. If upon receiving and diagnosing the product by Dream Machines, it is found that there is no defect which is covered under warranty, then Dream Machines has the right to charge a no trouble found fee.

2. Possible situations of no trouble found fees:

a.) Requesting warranty for a laptop claiming a defective display that is found not to be defective. This includes bleeding below the percentage listed above or bad pixels that are less than the amount listed above.

b.) A Dream Machines product not functioning properly because of user installed devices. This can include, but not limited to RAM, HDD, SSD, or other parts that are installed by the user and cause the Dream Machines product to fail or not work properly.

c.) Sending in a product that the buyer has not properly informed Dream Machines of the warranty request beforehand and complete the warranty request procedure.

3. No trouble found fee is equivalent to the following:

a.) Transportation pickup charge, if transport was organized by Dream Machines

b.) Transportation back to the end user

c.) Additional fee of 20 Euros/20 dollars/80 pln brutto (amount is based on the country of customer location at discretion of Dream Machines) for diagnostic labor.

4. Dream Machines has the right to keep the product until all debts are cleared. This includes fees for shipping when not covered by Dream Machines, for out of warranty work, and for no trouble found fees. Once the debt is cleared, Dream Machines will ship the product back to the buyer in a timely manner.

MODIFICATIONS OF DREAM MACHINES EQUIPMENT:

1. Buyers are allowed to open and inspect the internals of all equipment of Dream Machines.

2. Any damage to the parts or casing caused from opening the unit is not covered under warranty. This includes mouse feet or other stickers.

3. Buyers who remove or destroy stickers with a serial number will lose warranty coverage.

4. Any physical damage to internal (or external) parts of the product because of opening or in general will be excluded from warranty.

5. Buyers who decide to modify their product by using soldering or melting any part of the product or plastic will void the product warranty.

6. Buyers can add parts to the inside of equipment that do not affect the regular performance of the equipment. For example, a hard drive can be added to a notebook. This does not affect the warranty, but this new equipment will not be covered under warranty and needs to be removed before sending to Dream Machines.

7. If parts added by the buyer cause a conflict in the product, Dream Machines will remove the parts. If there was no other defect, Dream Machines has the right to charge a NTF fee as listed above.

EXCLUSIONS OF WARRANTY:

1. Elements and components that are not part of the original Dream Machines equipment purchase.

2. Damage resulting from improper installation of components added to Dream Machines equipment by the buyer or user.

3. Damage caused by water or other liquids.

4. Defects caused by incorrectly operating software or virus software.

5. Equipment which was repaired by unauthorized persons.

6. Devices with product serial numbers that are altered or removed from any component or accessory. This also applies to situations where the serial number sticker is removed or damaged.

7. Cases where the equipment has been damaged in an accident, natural disaster, intentional or inadvertent misuse or neglect, improper maintenance, or if the product was used incorrectly.

8. Cases where the equipment has been damaged due to improper installation or improper connection of the peripheral.

9. Cases where the equipment has been damaged as a result of an external power failure or any other accident.

10. Cases where the equipment has been damaged as a result of parts not manufactured or sold by Dream Machines.

11. Any physical damage to the external and internal equipment.